I have Megan to thank for the transition of our Client Success department from good to world-class. Megan really understands Customer Success, her ideas for improvement are limitless and her energy in her execution is inspiring. She incrementally improved every aspect from the performance to the culture and her contribution has been a major factor in our highly successful PE exit.

Megan designed and delivered a training session for our CS team recently to improve their understanding on world-class customer success. She was flexible working with the brief and her experience in this area really shone through. Megan’s delivery is highly engaging and the team gained a lot of value. I’d highly recommend Megan for team training/workshops.

Megan has coached me  on my leadership style within my client success role. In a small startup environment it can be challenging to find the right balance between rolling up your sleeves and getting involved with the problem, and taking a step back to empower and enable others to work through and solve the problem at hand. This, coupled with some specific coaching around managing relationships and navigating the challenging conversations has helped me to feel more confident to tackle these interactions head on, and focus on the desired outcome. 

I worked with Megan for three months. Her experience and knowledge of Client Success combined with her coaching skills have been invaluable to me and my development. She helped me address some of the areas that have been holding me back from stepping into my  new leadership role. It's given me a gear change and shifted me to a new direction where I'm adding more value to the business. Working with Megan has boosted my confidence in, and executing my own ideas.

Megan was great at listening to me at a luxuriously deep level, whilst using an air of gracefully created calm and carefully constructed questions. This opened up possibilities in my mindset and enabled me to access a deeper level thinking space which therefore provided a totally new perspective. It was hugely valuable!

My sessions with Megan have been very rewarding. With her help I now feel I can communicate more effectively with my team. The prioritisation exercise was particularly useful for helping me to focus. Megan is an excellent listener and is a true professional. I would highly recommend Megan as a leadership coach.